Unit 14469
Unit 14469
Provide customers with information about an establishment in the hospitality industry.
This pre-entry unit standard is for people training as hospitality staff to work in a broad range of hospitality establishments. People credited with this unit standard are able to: maintain personal knowledge of an establishment''s products and services; and provide information to customers in the hospitality industry.
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Unit Standards
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Moderation Guarantee
All assessments are moderated to ensure validity against the appropriate NZQA standard. For unit standards for which NZQA is an SSB, a thorough pre-moderation process is followed for the assessment, including assessment schedule and suggested sample answers. For standards that have ITOs as their SSB, then that organisation usually performs the pre-moderation. ITS guarantees that if any assessment materials for the Delivery Pack fail external moderation, we will modify and replace the Delivery Pack free of charge, provided that:
- The Delivery Pack is for the current version of the unit standard; and
- The organisation or school supplies industry Training Solutions with a copy of the report from the external standard setting or moderation monitoring authorities; and
- There is a clear, valid reason to alter the materials.