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Unit 11097

Unit 11097

Listen actively to gain information in an interactive situation.

People credited with this unit standard are able to listen actively to gain information in an interactive situation.

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Unit Standards

Advertised/Current ITS Assessment Versions have met all NZQA or SSB moderation requirements – should the version you have ordered become void, an upgraded version will be provided for the lifetime of your order – should you require a later version outside of the one advertised or current for ITS, additional pricing may apply to purchase a different version if the ITS version is still valid and not expired


NB: If a resource is updated to a new version, you cannot download a previously purchased version from you members library.

Moderation Guarantee

All assessments are moderated to ensure validity against the appropriate NZQA standard. For unit standards for which NZQA is an SSB, a thorough pre-moderation process is followed for the assessment, including assessment schedule and suggested sample answers. For standards that have ITOs as their SSB, then that organisation usually performs the pre-moderation. ITS guarantees that if any assessment materials for the Delivery Pack fail external moderation, we will modify and replace the Delivery Pack free of charge, provided that:

  1. The Delivery Pack is for the current version of the unit standard; and
  2. The organisation or school supplies industry Training Solutions with a copy of the report from the external standard setting or moderation monitoring authorities; and
  3. There is a clear, valid reason to alter the materials.