{"product_id":"ind-understand-customer-service-correspondence-online","title":"IND - Understand Customer Service - Correspondence ONLINE","description":"\u003cp\u003e\u003cspan\u003eLay the groundwork for success in the service industries.\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003eIdeal for new entrants to retail, hospitality, or tourism, this course blends theory and practice to develop essential customer-service skills. Learners explore workplace safety, legislation, and communication techniques that ensure every customer experience is professional and memorable.\u003c\/span\u003e\u003cbr\u003e\u003cbr\u003e\u003cspan\u003e- Theory: Yes\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003e- Practical: Yes (workplace or simulated)\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan style=\"color: rgb(255, 255, 0);\"\u003e----\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan style=\"color: rgb(255, 255, 0);\"\u003e\u003cstrong\u003e\u003cspan style=\"text-decoration: underline;\"\u003eSTEP 1:\u003c\/span\u003e \u003cbr\u003eSelect the date - Add to cart - Make your payment.\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan style=\"color: rgb(255, 255, 0);\"\u003e\u003cstrong\u003e\u003cspan style=\"text-decoration: underline;\"\u003eSTEP 2:\u003c\/span\u003e \u003cbr\u003ePayment confirmation will be sent to you - Complete the online course enrolment form.\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e\u003cspan style=\"color: rgb(255, 255, 0);\"\u003eNB: Cloud Assess links are sent after enrolment completion.\u003c\/span\u003e\u003c\/p\u003e","brand":"Level 2","offers":[{"title":"Correspondence ONLINE","offer_id":52176616980763,"sku":null,"price":182.85,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0820\/0316\/5467\/files\/UnderstandCustomerService.jpg?v=1778150177","url":"https:\/\/store.its.ac.nz\/products\/ind-understand-customer-service-correspondence-online","provider":"ITS","version":"1.0","type":"link"}