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People credited with this unit standard are able to demonstrate knowledge of: alcohol and intoxication; server responsibilities; and preserving a responsible drinking environment as a server, in licensed premises.\u003c\/p\u003e","brand":"Level 3","offers":[{"title":"Learner Pack","offer_id":47471338389787,"sku":null,"price":289.0,"currency_code":"NZD","in_stock":true},{"title":"Delivery Pack","offer_id":47471338422555,"sku":null,"price":355.0,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0820\/0316\/5467\/products\/Version_2_-_4645_-_Hospitality.jpg?v=1703209419"},{"product_id":"unit-9677","title":"Unit 9677","description":"\u003ch3\u003eCommunicate in a team or group which has an objective.\u003c\/h3\u003e\u003cp\u003ePeople credited with this unit standard are able to communicate in a team or group which has an objective.\u003c\/p\u003e","brand":"Level 2","offers":[{"title":"Learner Pack","offer_id":47471338520859,"sku":null,"price":289.0,"currency_code":"NZD","in_stock":true},{"title":"Delivery Pack","offer_id":47471338553627,"sku":null,"price":355.0,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0820\/0316\/5467\/products\/Version_2_-_9677_-_Employability_Skills_-_Customer_Service_Retail.jpg?v=1703209421"},{"product_id":"unit-9681","title":"Unit 9681","description":"\u003ch3\u003eContribute within a team or group which has an objective.\u003c\/h3\u003e\u003cp\u003ePeople credited with this unit standard are able to contribute within a team or group which has an objective.\u003c\/p\u003e","brand":"Level 3","offers":[{"title":"Learner Pack","offer_id":47471338848539,"sku":null,"price":289.0,"currency_code":"NZD","in_stock":true},{"title":"Delivery Pack","offer_id":47471338881307,"sku":null,"price":355.0,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0820\/0316\/5467\/products\/Version_2_-_9681_-_Life_Communication.jpg?v=1703209422"},{"product_id":"unit-9694","title":"Unit 9694","description":"\u003ch3\u003eDemonstrate and apply knowledge of communication process theory.\u003c\/h3\u003e\u003cp\u003ePeople credited with this unit standard are able to: demonstrate knowledge of communication process theory; and examine communication situations in terms of communication process theory.\u003c\/p\u003e","brand":"Level 3","offers":[{"title":"Learner Pack","offer_id":47471339045147,"sku":null,"price":289.0,"currency_code":"NZD","in_stock":true},{"title":"Delivery Pack","offer_id":47471339077915,"sku":null,"price":355.0,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0820\/0316\/5467\/products\/Version_2_-_9694_-_Life_Communication_-_Employability_Skills.jpg?v=1703209424"},{"product_id":"unit-9705","title":"Unit 9705","description":"\u003ch3\u003eGive feedback on performance in the workplace.\u003c\/h3\u003e\u003cp\u003ePeople credited with this unit standard are able to give feedback on performance in the workplace.\u003c\/p\u003e","brand":"Level 3","offers":[{"title":"Learner Pack","offer_id":47471339176219,"sku":null,"price":289.0,"currency_code":"NZD","in_stock":true},{"title":"Delivery Pack","offer_id":47471339208987,"sku":null,"price":355.0,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0820\/0316\/5467\/products\/Version_2_-_9705_-_Life_Communication.jpg?v=1703209427"},{"product_id":"unit-11097","title":"Unit 11097","description":"\u003ch3\u003eListen actively to gain information in an interactive situation.\u003c\/h3\u003e\u003cp\u003ePeople credited with this unit standard are able to listen actively to gain information in an interactive situation.\u003c\/p\u003e","brand":"Level 3","offers":[{"title":"Learner Pack","offer_id":47471339340059,"sku":null,"price":289.0,"currency_code":"NZD","in_stock":true},{"title":"Delivery Pack","offer_id":47471339372827,"sku":null,"price":355.0,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0820\/0316\/5467\/products\/Version_2_-_11097_-_Life_Communication_-_Employability_Skills.jpg?v=1703209429"},{"product_id":"unit-11818","title":"Unit 11818","description":"\u003ch3\u003eDemonstrate and apply product and\/or service knowledge.\u003c\/h3\u003e\u003cp\u003eThis unit standard is for people who work, or wish to work, in the sales or customer service environment. People credited with this unit standard are able to demonstrate knowledge of product or service in a service delivery workplace, and apply product or service knowledge in own work practices.\u003c\/p\u003e","brand":"Level 3","offers":[{"title":"Learner Pack","offer_id":47471339471131,"sku":null,"price":289.0,"currency_code":"NZD","in_stock":true},{"title":"Delivery Pack","offer_id":47471339503899,"sku":null,"price":355.0,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0820\/0316\/5467\/products\/Version_2_-_11818_-_Life_Communication_-_Customer_Service_Retail.jpg?v=1703209431"},{"product_id":"unit-11831","title":"Unit 11831","description":"\u003ch3\u003eApply skills and qualities of a salesperson in a retail or distribution environment.\u003c\/h3\u003e\u003cp\u003ePeople credited with this unit standard are able to: describe skills and qualities of a salesperson, and apply skills and qualities of a salesperson during a sales transaction, in a retail or distribution environment.\u003c\/p\u003e","brand":"Level 3","offers":[{"title":"Learner Pack","offer_id":47471339733275,"sku":null,"price":289.0,"currency_code":"NZD","in_stock":true},{"title":"Delivery Pack","offer_id":47471339766043,"sku":null,"price":355.0,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0820\/0316\/5467\/products\/Version_2_-_11831_-_Life_Communication_-_Customer_Service_Retail.jpg?v=1703209433"},{"product_id":"unit-12348","title":"Unit 12348","description":"\u003ch3\u003eDemonstrate knowledge of anger and options for dealing with anger issues.\u003c\/h3\u003e\u003cp\u003ePeople credited with this unit standard are able to demonstrate knowledge of strategies for managing own emotions.\u003c\/p\u003e","brand":"Level 1","offers":[{"title":"Learner Pack","offer_id":47471339864347,"sku":null,"price":289.0,"currency_code":"NZD","in_stock":true},{"title":"Delivery Pack","offer_id":47471339897115,"sku":null,"price":355.0,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0820\/0316\/5467\/products\/Version_2_-_12348_-_Life_Communication.jpg?v=1703209435"},{"product_id":"unit-14420","title":"Unit 14420","description":"\u003ch3\u003eDescribe alcoholic and non-alcoholic beverages.\u003c\/h3\u003e\u003cp\u003eThis is a theory-based unit standard. As such, it is designed to assess the knowledge of people studying in this area. This unit standard covers the theory of alcoholic and non-alcoholic beverages with the exception of beer and wine. People credited with this unit standard are able to describe alcoholic and non-alcoholic beverages.\u003c\/p\u003e","brand":"Level 3","offers":[{"title":"Assessment Pack","offer_id":47471340192027,"sku":null,"price":289.0,"currency_code":"NZD","in_stock":true},{"title":"Delivery Pack","offer_id":47471340224795,"sku":null,"price":355.0,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0820\/0316\/5467\/products\/Version_2_-_14420_-_Hospitality.jpg?v=1703209437"},{"product_id":"unit-14425","title":"Unit 14425","description":"\u003ch3\u003ePrepare and serve hot and cold non-alcoholic drinks for a commercial hospitality establishment.\u003c\/h3\u003e\u003cp\u003eThis unit standard is for people training as food service staff to work in a broad range of food and beverage service outlets. People credited with this unit standard are able to: prepare for service of, and serve, hot and cold non-alcoholic drinks, for a commercial hospitality establishment.\u003c\/p\u003e","brand":"Level 2","offers":[{"title":"Learner Pack","offer_id":47471340421403,"sku":null,"price":289.0,"currency_code":"NZD","in_stock":true},{"title":"Delivery Pack","offer_id":47471340454171,"sku":null,"price":355.0,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0820\/0316\/5467\/products\/Version_2_-_14425_-_Hospitality.jpg?v=1703209439"},{"product_id":"unit-14440","title":"Unit 14440","description":"\u003ch3\u003ePrepare and clear areas for counter food service for a commercial hospitality establishment.\u003c\/h3\u003e\u003cp\u003eThis unit standard is for people training as food service staff to work in a broad range of food and beverage service outlets. People credited with this unit standard are able to: prepare for counter food service; and clear counter food service areas, for a commercial hospitality establishment.\u003c\/p\u003e","brand":"Level 2","offers":[{"title":"Learner Pack","offer_id":47471340552475,"sku":null,"price":289.0,"currency_code":"NZD","in_stock":true},{"title":"Delivery Pack","offer_id":47471340585243,"sku":null,"price":355.0,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0820\/0316\/5467\/products\/Version_2_-_14440_-_Hospitality.jpg?v=1703209441"},{"product_id":"unit-14441","title":"Unit 14441","description":"\u003ch3\u003eProvide café counter service in a hospitality establishment.\u003c\/h3\u003e\u003cp\u003eThis unit standard is for people providing a cafe service in a hospitality establishment. 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People credited with this unit standard are able to demonstrate knowledge of maintaining a safe and secure environment for people in the hospitality industry.\u003c\/p\u003e","brand":"Level 2","offers":[{"title":"Learner Pack","offer_id":47471340978459,"sku":null,"price":289.0,"currency_code":"NZD","in_stock":true},{"title":"Delivery Pack","offer_id":47471341011227,"sku":null,"price":355.0,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0820\/0316\/5467\/products\/Version_2_-_14466_-_Hospitality.jpg?v=1703209446"},{"product_id":"unit-17284","title":"Unit 17284","description":"\u003ch3\u003eDemonstrate knowledge of coffee origin and production.\u003c\/h3\u003e\u003cp\u003eThis unit standard is for people who are interested in working in the area of producing coffees. People credited with this unit standard are able to demonstrate knowledge of: coffee origins, beans, harvesting, and fair trade requirements, and explain roasting, blending, decaffeination, and storage and handling of coffee beans.\u003c\/p\u003e","brand":"Level 3","offers":[{"title":"Learner Pack","offer_id":47471341076763,"sku":null,"price":289.0,"currency_code":"NZD","in_stock":true},{"title":"Delivery Pack","offer_id":47471341109531,"sku":null,"price":355.0,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0820\/0316\/5467\/products\/Version_2_-_17284_-_Tea_Coffee.jpg?v=1703209448"},{"product_id":"unit-17285","title":"Unit 17285","description":"\u003ch3\u003eDemonstrate knowledge of commercial espresso coffee equipment and prepare espresso beverages under supervision.\u003c\/h3\u003e\u003cp\u003eThis unit standard is for people training to use commercial espresso coffee equipment and make popular drinks that can be made with espresso equipment. People credited with this unit standard are able to demonstrate knowledge of: commercial espresso equipment; making espresso and other beverages using commercial espresso equipment; and prepare espresso beverages under supervision.\u003c\/p\u003e","brand":"Level 2","offers":[{"title":"Learner Pack","offer_id":47471341240603,"sku":null,"price":289.0,"currency_code":"NZD","in_stock":true},{"title":"Delivery Pack","offer_id":47471341273371,"sku":null,"price":355.0,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0820\/0316\/5467\/products\/Version_2_-_17285_-_Tea_Coffee.jpg?v=1703209450"},{"product_id":"unit-17286","title":"Unit 17286","description":"\u003ch3\u003ePrepare and present pressed coffee for service.\u003c\/h3\u003e\u003cp\u003eThis unit standard is for people training to prepare and serve pressed coffee for the hospitality industry. People credited with this unit standard are able to: prepare coffee press equipment and ingredients; extract coffee using coffee press equipment, and describe potential problems with pressed coffee and coffee press equipment; and present pressed coffee for service.\u003c\/p\u003e","brand":"Level 2","offers":[{"title":"Learner Pack","offer_id":47471341437211,"sku":null,"price":289.0,"currency_code":"NZD","in_stock":true},{"title":"Delivery Pack","offer_id":47471341469979,"sku":null,"price":355.0,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0820\/0316\/5467\/products\/Version_2_-_17286_-_Tea_Coffee.jpg?v=1703209452"},{"product_id":"unit-17287","title":"Unit 17287","description":"\u003ch3\u003ePrepare and present filtered coffee for service.\u003c\/h3\u003e\u003cp\u003eThis unit standard is for people training to prepare and serve filtered coffee and related beverages using semi-automated equipment in the hospitality industry. People credited with this unit standard are able to: prepare coffee filtration equipment and ingredients; extract coffee using coffee filtration equipment, and describe potential problems with filtered coffee and coffee filtration equipment; and present filtered coffee for service.\u003c\/p\u003e","brand":"Level 2","offers":[{"title":"Learner Pack","offer_id":47471341633819,"sku":null,"price":289.0,"currency_code":"NZD","in_stock":true},{"title":"Delivery Pack","offer_id":47471341666587,"sku":null,"price":355.0,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0820\/0316\/5467\/products\/Version_2_-_17287_-_Tea_Coffee.jpg?v=1703209454"},{"product_id":"unit-18497","title":"Unit 18497","description":"\u003ch3\u003eDemonstrate knowledge of culinary products, terms, and food preparation methods.\u003c\/h3\u003e\u003cp\u003eThis unit standard is for people working as food service staff in a broad range of food and beverage service outlets. People credited with this unit standard are able to demonstrate knowledge of culinary products, and culinary terms and food preparation methods.\u003c\/p\u003e","brand":"Level 3","offers":[{"title":"Learner Pack","offer_id":47471341732123,"sku":null,"price":289.0,"currency_code":"NZD","in_stock":true},{"title":"Delivery Pack","offer_id":47471341764891,"sku":null,"price":355.0,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0820\/0316\/5467\/products\/Version_2_-_18497_-_Hospitality.jpg?v=1703209457"},{"product_id":"unit-20666","title":"Unit 20666","description":"\u003ch3\u003eDemonstrate basic knowledge of contamination hazards and control methods used in a food business.\u003c\/h3\u003e\u003cp\u003eThis theory-based unit standard is for people training to work in a food business and includes a basic understanding of practices that result in safe food. People credited with this unit standard are able to demonstrate basic knowledge of food contamination hazards and control methods to prevent contamination of food in a food business.\u003c\/p\u003e","brand":"Level 2","offers":[{"title":"Learner Pack","offer_id":47471341928731,"sku":null,"price":289.0,"currency_code":"NZD","in_stock":true},{"title":"Delivery Pack","offer_id":47471341961499,"sku":null,"price":355.0,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0820\/0316\/5467\/products\/Version_2_-_20666_-_Hospitality.jpg?v=1703209459"},{"product_id":"unit-21337","title":"Unit 21337","description":"\u003ch3\u003eDemonstrate knowledge of sleep and sleep management in relation to work performance.\u003c\/h3\u003e\u003cp\u003ePeople credited with this unit standard are able to demonstrate knowledge of: sleep and sleep debt; the circadian rhythm and the body clock; and methods to improve quality of sleep.\u003c\/p\u003e","brand":"Level 3","offers":[{"title":"Learner Pack","offer_id":47471342125339,"sku":null,"price":289.0,"currency_code":"NZD","in_stock":true},{"title":"Delivery Pack","offer_id":47471342158107,"sku":null,"price":355.0,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0820\/0316\/5467\/products\/Version_2_-_21337_-_Life_Communication_f.jpg?v=1703209461"},{"product_id":"unit-21853","title":"Unit 21853","description":"\u003ch3\u003eProvide hospitality sales and service opportunities to customer.\u003c\/h3\u003e\u003cp\u003eThis unit standard is for people working as food service staff in a broad range of food and beverage service outlets. People credited with this unit standard are able to apply product knowledge to maximise hospitality sales and service opportunities, and apply communication skills to provide sales and service opportunities to hospitality customers.\u003c\/p\u003e","brand":"Level 3","offers":[{"title":"Learner Pack","offer_id":47471342321947,"sku":null,"price":289.0,"currency_code":"NZD","in_stock":true},{"title":"Delivery Pack","offer_id":47471342354715,"sku":null,"price":355.0,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0820\/0316\/5467\/products\/Version_2_-_21853_-_Hospitality.jpg?v=1703209464"},{"product_id":"unit-22316","title":"Unit 22316","description":"\u003ch3\u003eDemonstrate knowledge of the management of drug and alcohol-related problems in the workplace.\u003c\/h3\u003e\u003cp\u003eThis unit standard is intended for people who work in drug and alcohol prevention programmes in the workplace. They do not hold a management role but are carrying out these duties in addition to their everyday work role. People credited with this unit standard are able to: define drug classifications, offences and penalties in terms of the Misuse of Drugs Act 1975; describe the behaviour and protocols that are used when dealing with individuals under the influence of drugs; and describe how workers with drug and alcohol related problems are managed in an organisation.\u003c\/p\u003e","brand":"Level 3","offers":[{"title":"Assessment Pack","offer_id":47471342518555,"sku":null,"price":289.0,"currency_code":"NZD","in_stock":true},{"title":"Delivery Pack","offer_id":47471342551323,"sku":null,"price":355.0,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0820\/0316\/5467\/products\/Version_2_-_22316_-_Life_Communication.jpg?v=1703209467"},{"product_id":"unit-22428","title":"Unit 22428","description":"\u003ch3\u003ePrepare and serve tea.\u003c\/h3\u003e\u003cp\u003eThis unit standard is for people training to prepare and serve tea in the hospitality industry. People credited with this unit standard are able to: prepare tea and describe potential problems with tea and tea making equipment; and serve tea.\u003c\/p\u003e","brand":"Level 2","offers":[{"title":"Learner Pack","offer_id":47471342616859,"sku":null,"price":289.0,"currency_code":"NZD","in_stock":true},{"title":"Delivery Pack","offer_id":47471342649627,"sku":null,"price":355.0,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0820\/0316\/5467\/products\/Version_2_-_22428_-_Tea_Coffee.jpg?v=1703209469"},{"product_id":"unit-24705","title":"Unit 24705","description":"\u003ch3\u003eInterpret and confirm accuracy of financial documents for personal financial capability.\u003c\/h3\u003e\u003cp\u003ePeople credited with this unit standard are able to: interpret information contained in personal financial documents for management of personal finances; and confirm accuracy of the information contained in personal financial documents, and describe actions required to correct financial inaccuracies.\u003c\/p\u003e","brand":"Level 1","offers":[{"title":"Assessment Pack","offer_id":47471342879003,"sku":null,"price":289.0,"currency_code":"NZD","in_stock":true},{"title":"Delivery Pack","offer_id":47471342911771,"sku":null,"price":355.0,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0820\/0316\/5467\/products\/Version_2_-_24705_-_Life_Communication.jpg?v=1703209471"},{"product_id":"unit-24709","title":"Unit 24709","description":"\u003ch3\u003eProduce a budget to manage personal finances.\u003c\/h3\u003e\u003cp\u003ePeople credited with this unit standard are able to: demonstrate knowledge of budgeting terms, services and tools; and produce a budget, to manage personal finances.\u003c\/p\u003e","brand":"Level 1","offers":[{"title":"Assessment Pack","offer_id":47471343075611,"sku":null,"price":289.0,"currency_code":"NZD","in_stock":true},{"title":"Delivery Pack","offer_id":47471343108379,"sku":null,"price":355.0,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0820\/0316\/5467\/products\/Version_2_-_24709_-_Life_Communication.jpg?v=1703209473"},{"product_id":"unit-24871","title":"Unit 24871","description":"\u003ch3\u003eComplete complex forms.\u003c\/h3\u003e\u003cp\u003ePeople credited with this unit standard are able to complete complex forms.\u003c\/p\u003e","brand":"Level 2","offers":[{"title":"Learner Pack","offer_id":47471343206683,"sku":null,"price":289.0,"currency_code":"NZD","in_stock":true},{"title":"Delivery Pack","offer_id":47471343239451,"sku":null,"price":355.0,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0820\/0316\/5467\/products\/Version_2_-_24871_-_Life_Communication_-_Employability_Skills_-_Customer_Service_Retail.jpg?v=1703209476"},{"product_id":"unit-24996","title":"Unit 24996","description":"\u003ch3\u003eExplain the legal definitions and consequences of theft and fraud in a retail or distribution environment.\u003c\/h3\u003e\u003cp\u003ePeople credited with this unit standard are able to: explain the legal terminology for theft and fraud; explain the consequences for employees who commit theft from and defraud their employer; and explain the legal consequences for customers convicted of theft and fraud, in a retail or distribution environment.\u003c\/p\u003e","brand":"Level 3","offers":[{"title":"Learner Pack","offer_id":47471343337755,"sku":null,"price":289.0,"currency_code":"NZD","in_stock":true},{"title":"Delivery Pack","offer_id":47471343370523,"sku":null,"price":355.0,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0820\/0316\/5467\/products\/Version_2_-_24996_-_Customer_Service_Retail.jpg?v=1703209479"},{"product_id":"unit-24997","title":"Unit 24997","description":"\u003ch3\u003eDemonstrate knowledge of theft and fraud in a retail or distribution environment.\u003c\/h3\u003e\u003cp\u003ePeople credited with this unit standard are able to: describe the ways in which theft and fraud are committed by staff, customers, suppliers, and delivery persons; explain responses to theft and fraud; and explain the legal rights of a person suspected of theft or fraud, in a retail or distribution environment.\u003c\/p\u003e","brand":"Level 2","offers":[{"title":"Learner Pack","offer_id":47471343534363,"sku":null,"price":289.0,"currency_code":"NZD","in_stock":true},{"title":"Delivery Pack","offer_id":47471343567131,"sku":null,"price":355.0,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0820\/0316\/5467\/products\/Version_2_-_24997_-_Customer_Service_Retail.jpg?v=1703209482"},{"product_id":"unit-24999","title":"Unit 24999","description":"\u003ch3\u003eExplain practices to detect and reduce staff theft and fraud in a retail or distribution environment.\u003c\/h3\u003e\u003cp\u003ePeople credited with this unit standard are able to: explain practices to detect and reduce staff theft and fraud in a retail or distribution environment.\u003c\/p\u003e","brand":"Level 3","offers":[{"title":"Learner Pack","offer_id":47471343698203,"sku":null,"price":289.0,"currency_code":"NZD","in_stock":true},{"title":"Delivery Pack","offer_id":47471343730971,"sku":null,"price":355.0,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0820\/0316\/5467\/products\/Version_2_-_24999_-_Customer_Service_Retail.jpg?v=1703209485"},{"product_id":"unit-28145","title":"Unit 28145","description":"\u003ch3\u003eInteract with customers in a service delivery context.\u003c\/h3\u003e\u003cp\u003eThis unit standard is for people training to work in the service sector. People credited with this unit standard are able to interact with customers in a service delivery context.\u003c\/p\u003e","brand":"Level 2","offers":[{"title":"Learner Pack","offer_id":47471344517403,"sku":null,"price":289.0,"currency_code":"NZD","in_stock":true},{"title":"Delivery Pack","offer_id":47471344550171,"sku":null,"price":355.0,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0820\/0316\/5467\/products\/Version_2_-_28145_-_Life_Communication_-_Customer_Service_Retail_-_Hospitality.jpg?v=1703209487"},{"product_id":"unit-28295","title":"Unit 28295","description":"\u003ch3\u003eDemonstrate knowledge of serving customers in a retail environment.\u003c\/h3\u003e\u003cp\u003eThis theory-based unit standard is for people who are training to work in a retail environment and includes a basic understanding of the requirements related to serving customers. People credited with this unit standard are able to demonstrate knowledge of: applying personal skills to serving customers and enhancing the customer experience; selling strategies that impact on a positive customer experience; and customer expectations when purchasing goods, in a retail environment.\u003c\/p\u003e","brand":"Level 2","offers":[{"title":"Learner Pack","offer_id":47471344681243,"sku":null,"price":289.0,"currency_code":"NZD","in_stock":true},{"title":"Delivery Pack","offer_id":47471344714011,"sku":null,"price":355.0,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0820\/0316\/5467\/products\/Version_2_-_28295_-_Customer_Service_Retail.jpg?v=1703209489"},{"product_id":"unit-28301","title":"Unit 28301","description":"\u003ch3\u003eDemonstrate knowledge of products and product information in a retail environment.\u003c\/h3\u003e\u003cp\u003eThis theory-based pre-entry unit standard is for people who are training to work in a retail environment and includes a basic understanding of product information. People credited with this unit standard are able to: demonstrate knowledge of product information and products in a retail environment.\u003c\/p\u003e","brand":"Level 2","offers":[{"title":"Learner Pack","offer_id":47471344877851,"sku":null,"price":289.0,"currency_code":"NZD","in_stock":true},{"title":"Delivery Pack","offer_id":47471344910619,"sku":null,"price":355.0,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0820\/0316\/5467\/products\/Version_2_-_28301_-_Customer_Service_Retail.jpg?v=1703209492"},{"product_id":"unit-62","title":"Unit 62","description":"\u003ch3\u003eMaintain personal presentation and a positive attitude in a workplace involving customer contact.\u003c\/h3\u003e\u003cp\u003eThis unit standard is for those people working in positions involving customer contact.\u003c\/p\u003e\u003cp\u003ePeople credited with this unit standard are able to: describe personal hygiene and presentation requirements for a workplace involving customer contact; describe factors that project a positive attitude; present a positive image; and maintain personal presentation and a positive attitude, in a workplace involving customer contact.\n\u003c\/p\u003e","brand":"Level 2","offers":[{"title":"Learner Pack","offer_id":47485523263771,"sku":null,"price":289.0,"currency_code":"NZD","in_stock":true},{"title":"Delivery Pack","offer_id":47485523296539,"sku":null,"price":355.0,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0820\/0316\/5467\/products\/Version_2_-_62_-_Employability_Skills_-_Customer_Service_Retail_70f276f4-65e4-4679-b50b-2313dd289865.jpg?v=1703209494"}],"url":"https:\/\/store.its.ac.nz\/collections\/resources.oembed?page=7","provider":"ITS","version":"1.0","type":"link"}